![]() Checking your storage Storage Used is indicated at the bottom of the Personal Folders and File Box sections of your account. What happens when I reach my quota? When you have reached 90% of your allotted storage quota, you will receive daily emails that you are nearing your quota limit. You will continue to receive daily emails until you lower your storage usage below 90% of your storage quota, or a ShareFile administrator raises your quota. If you have exceeded your quota, you will receive in-app notification when you log in to your ShareFile site warning that you have exceeded your allotted storage quota. If the setting to prohibit users from exceeding storage limit is enabled by the administrator, users will also have uploads disabled on: • Web • Citrix Files for Windows 4.3 or later • Citrix Files for Android 7.3 or later • Citrix Files for Outlook 6.2 or later • Citrix Files for Mac 4.3 or later • Citrix Files for iOS 7.6 or later Users over quota will be required to deleted access files until they are no longer over their storage limit, at which point their ability to upload will be restored. Web Notifications Users will be presented with a warning icon in the left navigation panel next to their Personal Folders and File Box. They will also be presented with a warning message when file uploads fail. Certain functions listed below that increase the user’s storage will also be unavailable in the interface. Mobile Notifications When a file upload fails due to being over quota, those files will remain in their queue until below quota. The error message will be presented for each file in queue that failed to upload due to being over quota. Unsupported Tools The tools listed below will not prohibit upload functions and will allow users to exceed their storage quota. We recommend account administrators disable all unsupported tools listed below. • Desktop for Windows • Desktop for Mac • Sync • DriveMapper • ShareFile for Outlook • ShareFile for Gmail • Citrix Files for Gmail Storage Not Counted Against Quota • Root-level shared folders - You may remove a user’s ability to create root-level shared folders in the user’s profile page under User Access > Files and Folder > Create root-level folders in Shared Folders. How Mailbox Quota Limits Work. Email accounts can be created for each domain by their respective owner's cPanel user. By default, an email account is It is possible to change an email account to have an unlimited mailbox quota to prevent disruption of service due to reaching/exceeding 250MB. Calendar usage limits exceeded— Results from an API call. To prevent spamming, Google Calendar limits the number of emails a user can send to external. • Recycle bin Upload Functions Disabled While Over Quota • File upload • Restore file • Copy file • Move file • Share a local file • Request a link • Create document, spreadsheet, and presentation Uploads Permitted While Over Quota • Existing request a links • Connector shares • Encrypted email replies • Recurring auto-generated reports • Workflows & E-signatures • Co-editing file versions • Third-party API calls • Folder reassignment • Migration tool.
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March 2019
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